Cancel any time. Cancel from Settings → Billing (or the Creem customer portal). You keep access until the end of the period you already paid for, and you will not be charged again. We do not refund unused time in a period that has started, except as set out below. You can subscribe again once your paid access ends.
Full refund of your first payment within 14 days. If you are not satisfied, email hello@viplor.app within 14 days of your first payment and we will refund it in full, provided no store audit or product analysis has been launched on your account in that period. This applies to the first payment of a Pro subscription, and only once per customer. For a yearly Pro subscription, "first payment" means the first annual charge.
Renewals. Renewal payments are not refundable, except where a billing error occurred (for example a duplicate charge) or where the law requires it. Cancel before the renewal date to avoid being charged.
How refunds are paid. Refunds are processed by our payment provider Creem, which acts as merchant of record, to the original payment method, usually within 5 to 10 business days of approval. Your bank may take longer to show it. You may also contact Creem directly under its Buyer Terms; Creem may issue a refund on our behalf in line with those terms and this policy.
Consumers. Viplor is a business service (see the Terms). If you nevertheless have a statutory right of withdrawal under mandatory consumer law, that right is not affected by this policy.
Disputes. Please contact us at hello@viplor.app before starting a chargeback with your bank. We reply within 2 business days and will try to resolve it quickly.
Contact. BALTICSOUTH OÜ, Karamelli tn 2, 11317 Tallinn, Estonia. hello@viplor.app.