These Terms govern your use of Viplor, a service that assesses how ready your e-commerce product-page data is for AI shopping assistants. By creating an account or subscribing you agree to them.
1. Who we are. Viplor is operated by BALTICSOUTH OÜ, registry code 17114245, VAT number: EE102799390, Karamelli tn 2, Kesklinna linnaosa, Tallinn, Harju maakond, 11317, Estonia ("we", "us"). Contact: hello@viplor.app.
2. Business use only. Viplor is intended for businesses and professionals. By subscribing you confirm that you act for a trade, business or profession and not as a consumer.
3. What the service does. Viplor reads the public product pages of a store you identify and produces a readiness score with findings and recommendations. It measures how complete and clear your product data is for AI assistants. It does not measure, predict or guarantee visibility, ranking, recommendations or sales in any AI assistant or search engine. Some explanatory text is generated with AI and may contain errors; you should review it before acting on it.
4. Your account. Provide accurate information, keep your credentials confidential, and tell us promptly about unauthorized use. You are responsible for activity under your account.
5. Store ownership and authorization. You may submit only stores you own or are authorized to audit. You confirm you have that right. We access only publicly reachable pages. Each collection run makes at most 45 requests, one request at a time, with at least half a second between two requests to the same server. A store audit or free preview may use more than one collection run, and retries may add runs. We identify ourselves in every request with a User-Agent containing "ViplorBot"; see https://viplor.app/bot, where you can read how to block it in your robots.txt. You must not use Viplor to probe private, internal or third-party systems.
6. Acceptable use. You must not: attempt to bypass usage limits or security; overload or interfere with the service; reverse engineer it; resell or white-label it without our written consent; submit unlawful content or targets; or use it to harm others.
7. Plans, limits and fair use. The Pro subscription is described on the pricing page. Limits: 1 store per subscription; up to 180 store audits per calendar month; at least 4 hours between two audits of the same store. As a matter of fair use, you may run up to 100 product analyses per day. A "product analysis" is the check of one product page from your store, whether it is part of the sample of product pages that a store audit reads or launched on its own from your account. This limit exists to keep the service reliable for everyone and is not meant to affect normal use of your subscription. If you reach it, you can run further analyses the next day, and we will tell you in the app when a limit applies. We may apply other reasonable technical limits to protect the service, and we will explain any such limit on the pricing page or in the app. Nothing in this section limits your rights under mandatory consumer protection law.
8. Prices, billing and taxes. Prices are shown in euros and exclude VAT. Our payment provider Creem acts as merchant of record and sells the subscription to you under its own Buyer Terms. Creem calculates and adds any applicable VAT or other taxes at checkout based on your location and tax status, shows the total before you pay, and issues your invoice. Subscriptions renew automatically at the end of each billing period you chose at checkout (monthly or yearly) until canceled. If a payment fails, we may suspend paid features until it is resolved.
9. Price changes. We may change prices with at least 30 days' notice. New prices apply to new subscriptions. An existing subscriber keeps their current price for as long as their subscription stays active. If it ends, a new subscription is at the price then in force. The Pro subscription currently costs EUR 29.00 per calendar month, excluding VAT, or EUR 290.00 per year, excluding VAT.
10. Cancellation and refunds. You can cancel at any time from Settings → Billing (or the Creem customer portal); access continues until the end of the paid period. If you chose yearly billing, that paid period is one year. Your first payment is refunded in full if you ask within 14 days of that payment and no store audit or product analysis has been launched on your account in that period; see our Refund and Cancellation Policy.
11. Your data and our data. You keep all rights in your content and in the public data you submit. You grant us a limited license to process it to provide the service. Reports we generate for you are yours to use internally and to share with your team and advisers. We keep the service, software, scoring method and branding. Personal data is handled under our Privacy Policy.
12. Availability. We aim for continuous service but do not guarantee uninterrupted access. We may perform maintenance, and audits can take time to complete. We may change or discontinue features with reasonable notice where practicable.
13. Disclaimers. The service is provided "as is" and "as available". We do not warrant that findings are complete or error-free, or that following recommendations will improve any commercial result. Nothing in these Terms excludes or limits liability for intent or gross negligence, or any other liability that cannot be excluded or limited by law.
14. Limitation of liability. Nothing in these Terms limits or excludes liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be limited or excluded under applicable law. Subject to the previous sentence, our total liability for all claims arising from or related to the service is limited to the amount you paid for the service in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of data.
15. Suspension and termination. We may suspend or end access if you breach these Terms, put the service or others at risk, or fail to pay. You may stop using the service at any time. On termination, clauses that by nature should survive will survive.
16. Changes to these Terms. We may update these Terms. We will notify you of material changes by email to your account address and in the app at least 30 days before they take effect, and the "Last updated" date above will change. If you do not agree, you may cancel your subscription before the change takes effect, and the current Terms will apply until the end of your paid period. If you keep using the service after the effective date, you accept the updated Terms. Changes required by law or for security may apply sooner.
17. Governing law and disputes. These Terms are governed by the laws of Estonia. The courts of Tallinn have jurisdiction, subject to any mandatory rules that apply to you.
18. Contact. hello@viplor.app.